Privacy policy

Updated April 2022

1. We respect your privacy

Thank you for visiting our website and/or App https://www.the-arena.com.au (“Website”). This Website is owned and operated by The Arena (Arena) Pty Ltd (ABN 65 779 211 369) (“The Arena”).

We respect your right to privacy and are committed to safeguarding the privacy of our customers and Website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, address, email address, or any other type of information that can reasonably identify an individual, either directly or indirectly.

You may contact us in writing to admin@the-arena.com.au for further information about this Privacy Policy.

2. What personal information is collected

The Arena will from time to time, receive and store personal information you submit to our Website provided to us directly or given to us in other forms.

You may provide basic information such as your name, address, phone number, and email address to enable us to send you information, provide updates and provide you with services.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us and our team.

3. How we collect your personal information

The Arena collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website and when we engage in activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

The Arena may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available.

The Arena will use personal information only for the purposes that you consent to including to:

a. provide you with products and services during the usual course of our business activities;

b. administer our business activities;

c. manage, research and develop our products and services;

d. for training purposes;

e. provide you with information about our products and services;

f. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail;

g. investigate any complaints;

h. provide you with newsletters and promotional emails.

You may "opt-out" of communications.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our Website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

If the users account is deactivated by the user or gets blocked due to irregular activities, the user data will be retained by The Arena for audit and legal purposes.

5. Disclosure of your personal information

The Arena may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, contractors or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

If we do disclose your personal information to a third party, we will request that the third party protect it in accordance with this privacy policy.

6. Security of your personal information

The Arena is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with these requirements and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Website

When you visit our Website

When you come to our Website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our Website. This information is used in an aggregated manner to analyse how people use our Website so that we can improve our service.

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

We may from time to time use cookies on our Website. Cookies are very small files which a website uses to identify you when you come back to the Website and to store details about your use of the Website. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Website. Our Website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. We also use Google Analytics and Google Tag Manager to help us understand how our customers use the Website. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this Website or other websites you visit.

Third party sites

Our Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Arena is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each and every website that collects personal identifiable information.

8. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and the GDPR (if applicable). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email admin@the-arena.com.au or write to PO Box 1003, Gisborne 3437, Victoria, Australia.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

9. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to admin@the-arena.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to Privacy Policy

Please be aware that we may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Website. Please check the Website from time to time to review our Privacy Policy.